- 2 years at HubSpot consulting businesses on their SEO strategy
- 5 years at Uber scaling their network of CSRs to 25,000. Implemented knowledge-base solutions at Uber that saved 2 minutes of handle time globally
- 1 year in FinTech at Newfront Insurance building an Operations org to scale back-office insurance work. Reduced COI error rate to sub-3% and implemented a BPO model
