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How to Deploy Customer Success Technology to Maximize Productivity
Created 2 years ago in Technology / Other

Tech tools do not come with process, but too often people assume that buying technology will solve their efficiency problems. But the truth is that people work through processes, and processes are supported by technology. So the Key to success is thinking through your roles and processes before you assess a product. I can help you think through how to properly assess a technology purchase so you can ensure productivity gains from your investment.
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Joseph Loria
Indianapolis, IN
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Executive CX owner at five SaaS startups/scaleups -- one a 10x exit -- with a proven 5-competency model for a post-sale experience that maximizes Net Revenue Retention.
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