Founder and CEO of fast growth fulfillment and outsourced customer care company Direct Outbound. Shipping, Logistics, Voice over IP and Customer Service are my focuses.
E-Commerce shipping isn't the easiest subject. It looks simple, but there are an infinite number of ways to do it. Carrier pricing isn't very clear, packaging, where to ship from, HAZMAT, ORM-D, and more. Keeping your costs lower while doing things the RIGHT way isn't easy.