Customer service representative 20 plus years in Computer skills: Windows, Internet, email, company software 15 years’ experience in the, sales, music, industry with strong skills in sales, customer service, etc Work Experience Customer service representative Sutherland Global WAH October 2014- april 2014 Took calls for att tech uverse tech support. help customers fix issues and sent out technicians if needed. and maintained great customer service skills Jan 2015-mar 20115 After customer service with att tech support with sutherland global and was gave the opportunity to become team manager with sutherland global with a company called harry and david. I ran a team that consisted 20 agents. Helped team maintain company stats. Done weekly one on ones to make sure the team always have positive stats. Also maintain their attendance and tardiness
fast food casier Burger King Bay minette, AL August 2012-October 2015
Sears Teleserve Quality assurance Listen and score agents calls. Give positive feedback and help agents improve if needed. mobile , AL September 2011-January 2012
Cashier Chick Fil A Spanish Fort, AL March 2006-December 2011
Operated cash register and provided customer service
Team Manager ALORICA SARALAND, AL April 2011-July 2011 Team Manager for seasonal period. I ran a team of customer service agents for verizon wireless. Team consisted 20-25 agents. Helped team maintain company stats. Done weekly one on ones to make sure the team always have positive stats. Also maintain their attendance and tardiness
FIRST-LINE SUPERVISORS/MANAGERS OF HAFEZ CORPORATION SPANISH FORT, AL October 2008-January 2010
Fast Food Worker Arby's Bay Minette, AL August 2004-March 2005
Fast food worker. Operated cash register, took food orders, and provided customer service.
Sales Associates Fossil Foley, AL April 2004-July 2004
Sales and customer service
Customer Service The Track Gulf Shores, AL March 2004-March 2004
Customer service desk attendant. Answered questions for guests
Customer service-Quality Assurance Z Tel Atmore, AL June 2003-January 2004
Customer service representative. Answer customers questions concerning telephone services. Also with QA I listen to agents calls and graded and coached them where needed. and also give positive feed back
Dominos Bay Minette, AL September 2001-December 2002
Operated cash register, answered phones, delivered pizzas.
Cashier Rite Aid Bay Minette, AL May 2002-August 2002
Operated cash register, stocked shelves, and provided customer service.
Salesperson TJ Maxx Mobile, AL
October 2001-December 2001
Retail sales associate. Assisted customers with purchases, operated cash register, and straightened/cleaned sales area.