A Telecommunication OSS/BSS professional (GSM,GPRS,UMTS, LTE, VAS/IN, Charging, Payment, Mediation, ISP, VOIP, DC & MVNO) with 15 years of management, consultation, training and technical engineering experience in multinational environment supported by academic international master of business administration in triple majors management, marketing and finance plus PMP and PRINCE2. Exceptional track record in innovation, strategic planning, CSI project management/governance and G&A (transformation plans, KPI/|SLAs, customer satisfaction, resources Forecasting, and competence gap analysis). Permanent member in Ericsson user Group meeting (2001-2010) and owned the improving customer experience stream at 2003. As well as having proficiency in handling Network Operation generally and VAS/IN/M-pay Services especially. I have been with Vodafone (the largest telecom mobile operator) more that 13 years handling all the aspects of operation and maintenance includes budget and benchmark activities as well as working in the planning and strategy areas. I got one of the highest scores among Vodafone Group in the Manager Index, 84%, & Team Engaged Index, 89%,. Especially skilled at introducing new ideas as I was the Head of innovation bank beside my main function as intelligent network and mediation manager at 2005. I played different speeches in the international conferences as I talked about developing revenue-sharing business models among operators in Mobile VAS in Growth Markets event 2010; I also invited to talk about Exploring Mobile Payments for Digital Content as an Additional Revenue Stream 2011 and Minimizing Churn and Building Customer Profitability conference 2012, managed services event, etc. I got exposed to Frost and Sullivan to give my insights about MVAS in Egypt as a part of Mobile VAS in emerging markets report. Also I contributed as a professional expert for insights - roadmaps – service/product evaluation for IE Market Research: Global VSAT Market Insights. Currently I am working as a consultant for telecom companies includes fixed, mobile and ISPs.
