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Expertise

$1/min

Improving Client Retention

New Arrival

Created 4 years ago in Business / Getting Started

I have been in customer service/satisfaction for over a decade now, so I know what makes clients tick, how to be proactive in building that relationship, and how to ensure they become an advocate for your products and brand.

I have managed relationships that range from $10,000 in ARR (Annual Reoccurring Revenue), to clients that spend >$1,000,000 in ARR. I can help you identify your own personal roadblocks that are preventing you from best serving your clients, suggest solutions based on how your company is built and structured, how to best implement those changes, and how to monitor not only your internal improvements moving forward, but how to measure your clients happiness as well.

Do you have a problem with client churn? Are you unable to grow your current client pipeline? Do you think you have a problem with your internal processes, but aren't sure where it is or where to start? I can help with all of this and more.

Joel Fischer

Nashville, TN
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Early/Ex-Uber, SaaS start-up experience focused on process improvement/optimization, onboarding/implementation, client retention and training, and improving products. Also a foodie with a passion for the outdoors and movies. I've helped companies that have $0 in revenue that are just starting out build their SaaS product from the ground up, to decades old companies that bring in $700m+ in annual revenue implement an entirely new, company-wide onboarding process LinkedIn: https://www.linkedin.com/in/joelhfischer/ Career Highlights: - Across my career, I have successfully managed a combined $50m+ book of business across several SaaS industries - Launched Uber Eats in 10+ markets across the U.S. (Nashville, to Boston, to California) resulting in $30m+ revenue - One of the first implementors of the virtual/ghost kitchen in the entire U.S. - Link to Forbes about my work: https://www.forbes.com/sites/bizcarson/2017/12/20/from-virtual-restaurants-to-exclusive-pop-ups-the-new-war-in-food-delivery-is-in-the-kitchen/?sh=768151764a4c - Uber: Identified and acted upon areas of opportunity for SMB Growth, while also pioneering product/process improvements that benefited our restaurant partners, customers, and Uber - Developed, tested, and implemented the new standard onboarding process within CareerBuilder for the Staffing and Recruiting industry vertical, which was later rolled out company-wide. This new process successfully increased client retention, adoption, and satisfaction which ensures a high ROI for client's product suite Software Experience: Salesforce Microsoft Excel, PowerPoint, Word Google Drive (all tools) Zendesk Catalyst Insomnia Bandwidth Gainsight JIRA Slack Basecamp Mac + PC

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