Built the customer support organizations for SugarCRM and Twilio. Passionate about building teams, scalable processes, and making customers successful.
You worked hard to bring customers to your company. Now you need to find the right people to support those customers. I can talk with you how we built the customer support teams at SugarCRM and at Twilio to keep up with the rapid growth of our customer bases.
Worked with Jason for a year. Found him to be a dedicated first level manager.
I worked with Jason in the beginning of my career and learned a lot from him. He was always one of those engineers that I really respected for their dedication, true interest in technology and inventive solutions. I would definitely work with him again.
Because of Jason, I developed a deep passion and respect for customer service. He enabled me to be successful and pushed me to be better. Jason is a fair and balanced leader. His clear vision scaled a support organization nearly 20x. He entrenched into the culture of the team the true value of customer service for every company. I would proudly accept the opportunity to work for Jason again.
Jason is a pragmatic thinker. His ability to look at a problem through various lenses makes him one of the most agile problem solvers I've encountered in my career. He has a very soft spoken demeanor and I'm happy that I can call him a friend. I have a learned a lot from Jason about how I approach problems and will always be indebted to him for instilling in me the ability to think beyond the problem and look at solutions in a more complete way.
Building a support organization at a startup I can imagine to be a daunting task, but this seems to fit right in with Jason's personality. He never seems to be ruffled and is willing to ask the tough questions. I have a lot of respect for Jason and the work he has done.
Jason has to be one of the best directors that I have ever worked for. He is able to get right down to the bottom of an issue and provide clear direction. He is not afraid to tell the truth as it is and easily deals with conflict. Jason is also very flexible and understanding, yet firm when needed. He has a great relationship with other departments throughout the organization and keeps his team informed with the latest and greatest. I couldn’t ask for a better person to report to. He is interested in not only the company’s success but also interested in each of his employees and seeks out ways to help them grow within the company.
Jason has been an incredible contact and resource at Sugar.
Jason was an excellent student who brought insight to the classroom
