Process Improvement and Automation

Jessa Arenas

Cebu, Philippines
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Professional Summary Dedicated IT Analyst with over four years of experience in data analysis, IT project management, and process improvement. Proven track record in developing Power BI reports, optimizing IT practices, and providing technical support. Strong communicator with a focus on training and empowering users. ________________________________________ Experience Treasure Island Industrial Corporation IT Analyst September 2022 – Present • Developed Power BI reports and conducted data analysis to maximize operational efficiency. • Assisted IT Managers in overseeing projects and identified potential improvements in IT practices. • Streamlined processes by creating mapping diagrams and user workflows. • Managed IT risks and ensured compliance with internal audits and ISO findings. Treasure Island Industrial Corporation IT Coordinator April 2019 – July 2022 • Provided technical support and resolved issues related to IT systems. • Trained new employees on IT policies, processes, and systems. • Assisted in managing IT assets and monitored expenses for effective budget planning. • Prepared technical documentation and communicated IT-related updates to stakeholders. ________________________________________ Skills • Data Analysis & Reporting (Power BI) • IT Project Management • Process Improvement & Workflow Optimization • Technical Support & IT Service Management • Risk Management & Compliance • Training & User Onboarding • Strong Communication & Documentation Skills ________________________________________ Education BACHELOR OF SCIENCE IN INDUSTRIAL TECHNOLOGY MAJOR IN COMPUTER TECHNOLOGY 2015-2019