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Expertise
MenuSimplifying Complexity in B2B or B2B2C
Created 6 years ago in Business / Getting Started
Every highly successful business is laser-focused on a best-fit customer. But how do you pull that off in a B2B or B2B2C environment with multiple decision makers, influencers, channels, regions, etc? Enter the Persona Platform and Persona Archetypes that I've developed over the past 25 years. I can help you find the common denominator, streamline how you think about and prioritize your customers, and direct investments towards customer outcome-based value.
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jennifer rice
Santa Fe, NM and San Francisco, CA
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25+ years experience building strategies that drive top- and bottom-line growth. Former B2B Sector Lead and CX Principal at Forrester, former strategy lead for innovation, brand and CX at Prophet. One of my roles at Forrester was to integrate all thought leadership across all analysts into a single, customer-centric model for digital/CX/data/tech/marketing, which forms the basis of my platform approach. Currently writing a book o the Platformed Enterprise, with relevance to start-ups (ie. avoid the problems that plague larger companies as you scale.) Read more here: https://www.linkedin.com/pulse/how-future-ready-organizations-drive-massively-efficient-rice/
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