Customer Care Lead/ Project Manager @Sproutling/ Mattel. Former Customer Support/ Operations @Apple, @Square.
I worked as a Lead Genius, Inventory Manager & Assistant Store Manager @ Apple Retail for over 6 years. I also managed Square's Customer Support Team through launching phone support via training, coaching and leadership for 2 years. I then architected a complete strategy for Sproutling to support customers using in-app chat, email and social media as the initial customer support hire for the company. I am happy to share any and all of my experiences as well as help you determine the right channels, success metrics and support team structure for your business.