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Expertise
MenuSoft Skills Development: Communication Skills
Created 7 months ago in Skills & Management / Other
With over 15 years of experience in communication training and coaching, I help individuals and teams enhance their communication skills, which serve as the foundation for developing other emotional intelligence (EQ) competencies. Communication coaching empowers clients to handle demanding users and colleagues confidently, resolve conflicts effectively, and build supportive, collaborative, and customer-focused environments, ultimately boosting interpersonal skills and team cohesion.
How I Can Help:
• Perception
• Communication processes
• Assertiveness
• Affirmative speech without negative triggers
• Active and deep listening
• Non-verbal communication
• Professional standards across channels (e.g., telephone, email, chat platforms, and social media)
• Unconscious processes: managing communication "noise" and information filters
• Conflict resolution
• Relationship-building in customer and team settings
• Handling demanding users and colleagues
• …and many more!
This training empowers clients to handle demanding users and colleagues confidently, resolve conflicts effectively, and build supportive, collaborative, and customer-focused environments, ultimately boosting interpersonal skills and team cohesion.
*I cover all aspects of communication skills development for both groups and individuals. If you don’t see exactly what you’re looking for in this description, feel free to reach out with your questions or specific needs, and we’ll find the right approach, technique, or method tailored just for you.
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Ivana Stojaković
Zagreb, Croatia
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Leadership & Sales Coach | Soft Skills & Development Expert | Guiding Teams toward Sustainable Growth & Innovation through Theory-U For over 15 years, I’ve helped individuals and teams in startups, SaaS, and corporate environments achieve sustainable growth and foster innovation. My approach builds resilient leaders, reduces turnover, increases sales and retention, and empowers people for lasting change. By enhancing emotional intelligence (EQ)—including stress management, workplace empathy, and effective relationship-management skills—I transform how people connect with clients and each other. My tailored programs have impacted 200+ leaders and founders, 100+ internal trainers, and over 12,000 sales and support professionals, specializing in EQ-driven leadership, sales growth, and communication excellence through MITx-certified Theory U and other future-focused, engaging development practices. In 2019, I founded my consulting and training business to partner with companies and startups that value lifelong learning and sustainability. I have designed and delivered tailored programs for a wide range of startups as well as established leaders in other industries. Some of my key clients include: References: • Determ • Siemens • Bornfight • Tabu.hr • Elevien • Bitreport • Njuškalo • Swen • Poliklinika Bagatin • Hrvatski Telekom • BH Telecom • Valamar Riviera • Bluesun Hotels & Resorts • Raiffeisenbank Hrvatska • …and many more! My approach also aligns with a commitment to fostering sustainable growth and creating a positive impact on both people and the planet, ensuring long-term success while contributing to a healthier, more resilient world. If you're ready to build stronger teams, improve leadership, and create sustainable growth, I’d love to help you achieve your goals. Let’s discuss a program tailored to your unique needs.
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