Computer Hardware and Software Management

Created 6 months ago in Skills & Management / Coaching

Key Skills:

Computer Hardware: Installation, configuration, troubleshooting, and maintenance of PCs, peripherals, and networking equipment.
Software: Proficient in operating system Windows, office suites, basic scripting, and enterprise software applications.
Ticketing Systems: Experience using Salesforce for customer service, issue tracking, and resolution. Familiarity with other ticketing tools like Zendesk and Jira.
SAP SD (Sales and Distribution): Basic understanding of order processing, sales support, and customer data management within the SAP environment.
Customer Support: Ability to handle technical queries, provide step-by-step solutions, and document issues in ticketing platforms.
Communication & Collaboration: Strong verbal and written communication skills, with experience working in cross-functional teams.