If your call is cancelled, either by you or the expert, you will not be charged for the call.
If you cancel the call at least 12 hours before the scheduled time, you will receive a full refund. If the expert cancels, you will also receive a full refund, regardless of the timing.
If the call is missed because one party does not show up, the situation is reviewed on a case-by-case basis, and refunds may be issued depending on the circumstances.
Note: Refunds typically appear back on your payment method within 5-10 business days, depending on your bank or card provider.
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