AvidXchange, Inc.
19 yrs 7 mos
Senior Vice President of Relationship Management
Sep 2017 to Jun 2022 · 4 yrs 10 mos
Responsible for developing and executing the end-to-end relationship management strategy. This includes Customer Onboarding, Customer Support, Customer Success and Customer Advocacy functions.
Devised segmentation strategies that, in collaboration with other departments defined solution bundles that enhanced customer satisfaction in a financially responsible way.
Skills: Cross-functional Team Leadership · Software as a Service (SaaS) · Initial Public Offerings (IPO) · Software Project Management · Start-ups · Change Management · Thought Leadership · Customer Service Management · Customer Service · Business Analysis · Onboarding · Project Delivery · Customer-Focused Service · Business Process Improvement · Team Building · Skill Development · Customer Retention
Vice President Professional Services
Mar 2014 to Aug 2017 · 3 yrs 6 mos
Director of Professional Services
Jun 2011 to Mar 2014 · 2 yrs 10 mos
Project Manager
Jun 2007 - Jun 2011 · 4 yrs 1 moJun 2007 to Jun 2011 · 4 yrs 1 mo
Responsible for managing client software implementations. This included accurately forecasting project dates, as well as detailed risk analysis.
