$7.50/min

Support Team Creation, Management, and Engineering Escalation (Software Startup)

(2)
Created 4 years ago in Product & Design / User Experience

I have been a support engineer, and started and lead a support engineering team. My engineering team at an early stage startup handled front-line support and development issues. I can explain how to initially handle software support issues, how to grow the team, and when and how to switch over to a separate Support Team from Engineering.

Related Topics

Technical Support
Customer Support
Engineering Management
Software Engineering
Project Management
Product Management