Glenn Santos Co-founder at 199Jobs

MD at Techstars London. Investor in 40+ companies across the US, Europe, Africa and Asia. I run a dealflow email that goes out to 600+ investors around the world. Worked with hundreds of companies on product, go-to-market, investment and more.

Author of multiple #1 NY Times Best Selling books, including "I Hope They Serve Beer In Hell." Credited with originating new literary genre, “fratire.” Third writer to ever have three books on the NY Times Nonfiction Best Seller List at one time (Malcolm Gladwell & Michael Lewis). Sold & produced several TV shows and movies, including the movie based on his life/book, also titled “I Hope They Serve Beer In Hell.” Nominated to the Time Magazine 100 Most Influential List in 2009. BA from University of Chicago, JD from Duke Law School. He now serves as the CEO of Book In A Box.

Customer Service: I have 10 years experience working in and setting up Customer Support teams. I've been hired by Yahoo!, Flickr, Pinterest, and Kickstarter to setup tools, training, and processes that scale and retain users. If you're looking for real world advice on how to keep happy customers lets talk! Community Management: I have served as the voice of the community in a cross functional role at many companies and can advise on community voice in product decisions, content moderation, and messaging. For more information on my experience, please see my LinkedIn http://www.linkedin.com/in/zackshep