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GN

Gana Nanthakumar Very open individual, a shoulder to lean on.

Toronto, Ontario, Canada

Summary Experienced professional with over 5 years in customer service and logistics. Proven track record in enhancing customer satisfaction and operational efficiency through strategic problem-solving and effective communication. Proficient in leveraging technology and best practices to achieve exceptional results. Fluent in English and Tamil. Professional Experience Courier, Transgroove-Purolator, Toronto, ON | Nov 2024 - Present Loader/Unloader, UPS, Toronto, ON | Oct 2024 – Present Improved logistics efficiency by optimizing loading and unloading processes. Achieved 100% clearance through meticulous planning and coordination. Delivery Driver, DoorDash, Toronto, ON | Jan 2022 – Feb 2023 Enhanced customer service, resulting in a…

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I Will Advise You on Anything You Ask. I Am Quite Well-Rounded.

Gana Nanthakumar • Toronto, Ontario, Canada
Created 4 months ago in Business / Career Advice

I am like a sponge and absorb everything, but I do have a strong filter that repels unwanted, waste-of-time contents. I am very real when it comes to advising because I reflect a lot of myself and do not want anyone else to go through the same turmoil.

Gana Nanthakumar Toronto, Ontario, Canada

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Gana Nanthakumar

Toronto, Ontario, Canada

Summary

Experienced professional with over 5 years in customer service and logistics. Proven track record in enhancing customer satisfaction and operational efficiency through strategic problem-solving and effective communication. Proficient in leveraging technology and best practices to achieve exceptional results. Fluent in English and Tamil.

Professional Experience

Courier, Transgroove-Purolator, Toronto, ON | Nov 2024 - Present

Loader/Unloader, UPS, Toronto, ON | Oct 2024 – Present

Improved logistics efficiency by optimizing loading and unloading processes.

Achieved 100% clearance through meticulous planning and coordination.

Delivery Driver, DoorDash, Toronto, ON | Jan 2022 – Feb 2023

Enhanced customer service, resulting in a 20% increase in positive feedback.

Utilized GPS technology to optimize delivery routes, reducing average delivery time by 15%.

Maintained vehicle safety and cleanliness, ensuring compliance with traffic regulations.

Team Member and Inventory Clerk, Tim Hortons, Toronto, ON | Sep 2016 – Feb 2019

Provided excellent customer service, contributing to a 10% increase in satisfaction scores.

Handled transactions at the POS efficiently, ensuring accuracy and speed.

Implemented inventory audits, improving inventory accuracy by 20%.

Adhered to health and safety standards, maintaining a clean and welcoming environment.

Volunteer Experience

Office Assistant, Kings Professional Physiotherapy Clinic, Toronto, ON | Jan 2013 – Jun 2013

Delivered excellent customer service through data entry and inventory management.

Maintained confidentiality and demonstrated commitment to patient privacy.

Ensured readiness of medical instruments, enhancing operational efficiency.

Instructor Assistant, Super Kick Karate, Toronto, ON | Jan 2011 – Dec 2013

Provided guidance and instruction to clients, fostering discipline and focus.

Ensured safety and engagement of children during exercises.

Demonstrated leadership and teamwork by supporting staff and volunteers.

Skills and Qualifications

Customer Service Excellence

Problem Solving & Hands-On Expertise

Active Listening

Communication Skills

Computer Proficiency (Microsoft Office, Google Suite)

First Aid & CPR Certified

Education

High School Diploma (OSSD), City Adult Learning Centre, Toronto, ON | June 2015

Certifications

First Aid and CPR

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I Will Advise You on Anything You Ask. I Am Quite Well-Rounded.

I am like a sponge and absorb everything, but I do have a strong filter that repels unwanted, waste-of-time contents. I am very real when it comes to advising because I reflect a lot of myself and do not want anyone else to go through the same turmoil.

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Member since December 2024