Client Retention, Cust. Experience, Culture Change

10/10 call, super helpful perspective and clear action plan, thanks again

Exceptional, I learned so much from this conversation and the level of detail was amazing. Can't recommend Ed enough.

Had a great call with Ed. He took the time to understand our issues in full detail and then very clearly outlined areas he thought we should focus on. It's clear that Ed has great experience and expertise in in the Customer Service space. Excited to implement his feedback and looking forward to our next call.

Ed provided some great insights and suggestions to improve our customers' experience for both new and existing customers. Thanks Ed!

Had a great call with Ed regarding training customer experience teams. I started the call knowing very little and left knowing exactly what to do next Ed is very knowledgeable and has down to earth practical experience on all things (it appears) customer service. I look forward to working with Ed in the future.

Great call. A couple new ideas that are extremely helpful to us, and other really useful insights. Very helpful overall!

In the several years that I have known Ed and had the opportunity to partner with his firm to improve call center efficiency and customer service, he has been uniquely impressive in terms of helpfulness, accessibility, and support. Ed is a true professional that brings a multitude of capabilities and is genuinely dedicated to promoting results rather than simply finishing a project.

Ed is a smart, dedicated professional with great execution. He makes sure that he understands his clients' needs and then delivers with a passion! He was a joy to work with.

Ed is truly a leader in creating and implementing customer retention and growth strategies for his clients. For 10 years, he has helped companies to become more customer-focused and customer-driven, satisfying customers by addressing their requirements and by providing high-quality, responsive service.