• Communicating technical concepts to non-technical audiences in simple and understandable terms. • Writing end-user manuals, technical requirements, standard operating procedures, and other technical documents. • Authoring technical training documents that impart in-depth knowledge of the interface, terminology, and functions of software applications. • Producing and delivering instructor-led training. • Documenting processes and procedures. • Developing online help and e-learning courses. • Editing technical documents for accuracy, consistency, grammar, and conformity to the Associated Press, Chicago, and U.S. Government Publishing Office (GPO) style manuals. • Communicating with diverse internal and external stakeholders, software engineers, directors, managers, and developers. • Working with Microsoft Word, Excel and PowerPoint; TechSmith SnagIt; Adobe Acrobat Professional, and other applications skillfully.