Loading...

Expertise

$1.67/min

Supporting Start Ups With Their Customer Service Function in Its Entirety

New Arrival

Created 25 days ago in Skills & Management / Leadership

Building a Cs team from scratch?

Hitting scale up level and wanting to refine your structure or policies?

Or maybe you’re receiving too many contacts and want to automate or use AI to deflect contacts?

I can help with anything you need. I’m a seasoned Cs leader with 14+ years experience in senior leadership positions within both start ups and established businesses. I have in depth knowledge of zendesk and other crms so I can help you achieve what you’re aiming for.

I have successfully automated processes to achieve an 80% deflection rate with some businesses, giving your support staff time to deal with what matters and saving you money.

Daniel Saunders

Durham, UK
Send Message

Customer Experience and Success leader with 14+ years of experience building, scaling, and leading CX functions across fast-growing startups and complex service environments. Former Head of Customer Experience, with a track record of designing end-to-end customer journeys, operational frameworks, and teams from scratch. I’ve advised B2C and SaaS businesses on: Building scalable support teams Reducing churn through improved CX and onboarding Designing KPIs, workflows, and automation that actually drive outcomes Implementing and optimising platforms like Zendesk, Intercom, and AI tooling Alongside my leadership roles, I’ve consulted for startups looking to professionalise their CX strategy — whether that’s setting a foundation or cleaning up the chaos mid-scale. If you’re scaling fast and need clarity on what to build (and what to skip), I bring hands-on experience and a direct, strategic approach.

—