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Expertise

$1.67/min

Optimising Zendesk to Reduce Strain on Support Staff

New Arrival

Created 2 months ago in Technology / CRM

Having worked for zendesk and used the tool for many years, I’m able to advise on the best way to implement, optimise and grow your zendesk instance, enabling you to automate 80%+ of your customer workflows.

I have in depth knowledge of their AI products including copilot and can help you scale them to deliver best in class interactions.

Daniel Saunders

Durham, UK
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Customer Experience and Success leader with 14+ years of experience building, scaling, and leading CX functions across fast-growing startups and complex service environments. Former Head of Customer Experience, with a track record of designing end-to-end customer journeys, operational frameworks, and teams from scratch. I’ve advised B2C and SaaS businesses on: Building scalable support teams Reducing churn through improved CX and onboarding Designing KPIs, workflows, and automation that actually drive outcomes Implementing and optimising platforms like Zendesk, Intercom, and AI tooling Alongside my leadership roles, I’ve consulted for startups looking to professionalise their CX strategy — whether that’s setting a foundation or cleaning up the chaos mid-scale. If you’re scaling fast and need clarity on what to build (and what to skip), I bring hands-on experience and a direct, strategic approach.

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