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Expertise
MenuPerformance Improvement and Complete Customer Experience
Created 9 years ago in Business / Getting Started
I've designed and managed numerous complex client management and acquisition systems for large corporate clients.
If you're your contact center isn't operated by one of the Big 7 I'll lower your contact center operating costs by 20%, if it is there's a good chance I can restructure your contact to save you 10%.
If you use Five9.com 30% is cake
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Todd nelson
Chicago IL
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I use DATA and BEHAVIORAL SCIENCES to architect INTELLIGENT INFORMATION & BUSINESS MANAGEMENT SYSTEMS capable of producing PREDICTABLE & contractually GUARANTEED RESULTS. In the CORPORATE BPO industry, I was responsible for the design, implementation, and management of OMNI-CHANNEL CUSTOMER ACQUISITION & MANAGEMENT SYSTEMS for Fortune 500 clients within the Financial Services & Insurance, Telecom, Utilities, & E-commerce industries, across multiple communication channels including: - Direct Mail - Email - Chat - SMS - Voice - Website & Social Media - Digital Marketing - Social brand Management - Paid Advertising & Impression Marketing As a CUSTOMER EXPERIENCE CONSULTANT, I've helped SME & SaaS clients INCREASE REVENUE & REDUCE CLIENT MANAGEMENT costs with integrated sales & client education systems. Currently, I enjoy an expat lifestyle while developing a COMPLETE INTERACTION DESIGN & TOTAL EXPERIENCE MANAGEMENT SERVICES firm in Koh Tao - (Turtle Island), Thailand
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