Interested in the future of voice-enabled customer experience, voice and conversational interaction design, and helping organizations create excellent customer experiences.
Senior VUI Design Consultant
* Helped major insurance client attain JD Power Certified Contact Center award.
* Gave best-practice recommendations to large credit company and upped their retention rate to 95%, thereby saving approximately 2 million dollars a year.
* Helped major wireless customer adopt Agile practices with their IVR, including significant redesign of system.
*Speaker at UXPA International, Big Design Conference, Dallas Tech Fest, and local design meetups.