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Clarity

Chris Deferio (Founder: Keys to the Shop)

Louisville, KY

Host / Producer / Consultant
Keys to the Shop: A leading industry podcast & consulting business based in Louisville, KY
20 years of specialty coffee retail experience
I specialize in operations, management, barista training, business development, Speaking, problem solving, and idea generation.

$1.67/min

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Management & Leadership

Are you starting a coffee business and need to know how to set up the right leadership structure? Do you have cafes now and want to improve morale, unify the culture of the stores, or build better lines of communication and systems?
A cafe, like any business, needs great leadership and strong/caring/consistent management.
I have helped many coffee shops, from single unit to multi unit shops, level up their management, solve problems, hire amazing people, and build a great leadership. I can do it for you too!

in-House Training Systems Development

Every cafe should have a structure for on-boarding and training new baristas. Lets talk about what that looks like for your situation. In my experience a robust in house training program and continued education system is key to employee morale and achieving low turn-over.

Leadership Communication Strategies / Problem Solving

One of the most sited reasons why people leave a job has to do with terrible communication. Most managers and owners do not realize the importance of communication or how to establish a strong system that takes care of the needs of not only the shops and customers, but the staff who serve them. I can help you troubleshoot and strategize plans to establish better forms of communication that will be the life blood of your store.

Coffee Shop Leadership, Barista Training, and Coffee Quality Training

Your business succeeds when the staff are happy, the customers are cared for, and the coffee tastes great every time. In my 18 years of working in the trenches of cafes I have helped establish work place cultures, standards, and lasting values that give a shops longevity and creates loyal fans.
By working with Keys to the Shop you will learn the key elements that drive success and how to nurture excellence in all areas over the lifetime of your cafe.

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Member since October 2016