Canadian in Customer Success. 7 years helping SaaS companies understand & meet the needs of their customers (Wildbit, InVision, & Campaign Monitor). Founder of Fusion Ads, serving design & dev community.
Writing has been my core skill that I've been able to apply across all disciplines. From onboarding email campaigns, to product copy, to landing pages, to product design overall. Writing is essential to good thinking … and your product will benefit.
Helping teams understand their customers better so they can provide better value, which benefits their own business in the long run. I've helped 3 SaaS business define & implement proactive strategies to improve their service over the past 5 years.