Operational Excellence

CHARLOTTE MAUGHAN

Kent, UK
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Operational expert with over a decade of experience, adept at leveraging data to drive business acumen and productivity. Demonstrated success in motivating, mobilising, and managing teams of 80+ remote employees with a collaborative and empathetic leadership style that promotes an open and inclusive culture. Strategic thinker with a keen sense of intuition and situational awareness, skilled at orchestrating initiatives for sustainable and equitable growth for all stakeholders. Eager to take on new challenges to enhance business enablement, utilising transferable skills from the pharmaceutical industry and a strong understanding of AI tools to innovate and modernise operations. Areas of Expertise Sustainability & Social Responsibility | Strategic Planning & Execution | Risk Mitigation | Project Management Process Improvement & Change Management | Financial & Business Acumen | Training & Leadership Business Expansion & Value Proposition | Data Governance & Regulations | Contract Negotiations Highlighted Accomplishments Strategic Planning and Execution - championed strategic resource allocation and skillset optimisation to reduce deployment turnaround times by 25% for client success, retention and ultimately speed to return on investment. Financial & Business Acumen - consistently generated and closed upsell opportunities, securing 150-200% of quarterly targets for business profitability and growth. Sustainability Initiatives & Corporate Social Responsibility - implemented green initiatives including recycling of laboratory gloves for reduction in waste disposal. Extending to office coffee pod recycling raised funds for the Kent Air Ambulance Charity.