Community consultant for early-stage startups. I help startups define where community fits into their business. Formerly at Chegg and Scribd. Past clients include Coursera, Intercom, Riffle, and Rehabs.com.
I am a professional community strategy consultant and serve as the COO and Founding Partner for CMX Media, the world's largest community of community professionals. We've trained and helped thousands of community managers, from companies like Google to Discovery Education to Zendesk and more. I have built community full-time at Chegg and Scribd and have consulted with companies such as Intercom, Coursera, CloudPeeps, Rehabs.com, Socratic.org, and more. With my help, clients have gone on to launch revenue-generating community programs, deeply engage with their customers to improve their product, spread awareness through evangelist programs, and retain customers that they otherwise would have churned long ago.
Great call with Carrie. I felt like we were able to cover quite a lot of ground in a short period of time and have some good takeaways to work on.