Founding partner at Lakeshore ports security and harbours(lphsecurities.com), entrepreneur,marketer and social addict
Customer engagement training typically focuses on developing the skills and knowledge needed to build positive, long-term relationships with customers. This type of training may cover a range of topics, including communication skills, active listening, problem-solving, customer service etiquette, and the use of technology to enhance the customer experience. The goal of customer engagement training is to empower employees to connect with customers in a meaningful way, anticipate their needs, and provide personalized support that exceeds their expectations. Ultimately, effective customer engagement training can help businesses improve customer loyalty, increase sales, and drive overall growth
