Product Strategy, Customer Satisfaction

Bijal Sanghavi

Mumbai, India
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A seasoned CTO/CPO and Product strategist who has built, three Enterprise SaaS software products that scaled to >$100 million ARR. Do you have customers, who say your product sucks and support is even worse!! Do you have customer facing teams, saying Engineering does not know what it’s doing, and bugs are not getting fixed quickly enough? Do you have your Engineering team saying, let’s work on the Product Vision and not customer commitments? Are fed up being the referee, between your various teams mentioned above? Then, you need my help. Your teams are fine, processes are broken. Do you have your customers claiming their features are not getting picked by your product, and hence they want to move to another vendor? Do you have customers saying, they see no innovation from you, while you are spending a gazillion dollars on R&D? Does your Sales/Customer Success teams say, your customers want to work with us, but we don’t listen to them. Then, you need my help. Your customers want you talking to me.