SME Setting Up IT Operations (Service Management)

Created 11 months ago in Technology / Other

The last 11 years have been spent at IBM and then as a contractor solely setting up new operations (otherwise called service management, service delivery), all customer focused;

- Mars
- P&G
- Aviva
- UK Government; Blue Badge
- Hempel
- Shell
- Thomas Cook

If anyone requires help setting up and running a team, with tools, processes, etc. that focuses on practical means to deliver value and demonstrate you were the best supplier the customer chose, rather than text book ITIL advice, I would be honoured to help out. This is because I have repeatidly performed this actioned to high profile customers, including the running of the accounts afterwards.

Profile last updated June 24