Business Strategy

Anmol Arora

New Delhi Area, India
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Anmol is one of the very few people in India who work on customer experience transformation for large e-commerce companies for last 3 years (a very nascent field in India). He has been working on improving various customer experience metrics like NPS, CSAT, Perfect Order Score, etc. Anmol has been a pioneer in implementing unique ways of measuring accurate NPS and create NPS attribution algorithms. He has also helped these firms achieve never seen before response rates on customer experience surveys. He has worked on program management across various functions in the organization to smoothly run customer experience focused projects. Turned around all these scores across all the firms I have worked with within 6-10 months. He has worked with Snapdeal (was India's second larget retail e-commerce company) and MakeMyTrip (India's largest travel company), GoIbibo (India's second largest travel company). Anmol has worked for 5 years in management consulting solving strategic, operational and transitional issues of various clients across Finance, Online Marketing, Utilities and Insurance firms. Worked for Boston Consultancy Group and Inductis in consulting domain. Anmol completed his engineering from IIT Bombay and MBA from IIM Ahemdabad.