Maximize ROI and the Client Experience at the Same Time!

Andrew Mez, MBA - Client Experience (CEM & CX) and Revenue Growth Driver

Dallas, TX
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Client Experience Management (CEM & CX) Expert for B2B and B2C. ROI and Customer Health Maximizer. Business & Data Management Strategic Leader. Principal Project and Program Manager Expertise includes: • Create and hone business and data strategies • Develop Client Experience (CX) and Client Engagement Management (CEM) programs • Plan and execute data governance, master data management, and CCPA compliance initiatives • Build custom, company-wide Data Dictionary • Manage initiatives with Agile or Waterfall methodologies • Develop product go-to-market strategic approach • Plan, build, and scale enterprise products to various industries • Plan large-scale company-wide initiatives • Conduct group and enterprise-wide change management • Program Manage divisions entailing a number of products and subsequent projects • Project Manage technical and business enterprise technology implementations • Lead data mart, data warehouse, and Business Intelligence development • Facilitate Agile/Scrum Transformation • ITIL experience and DevOps configuration • Select and Track critical business-driven KPI metrics • Create efficient and productive Financial and Operational processes • Design customized business processes and procedures • Build and implement Managerial and Executive Reporting suites (Financial, Operational, Functional, Marketing, Sales) • Create business proposals, presentations, sales material/sales pitches at the Executive Level • Provide vendor selection services for various industries • Lead tool selection for Cloud technologies on various platforms (Azure, AWS, etc.) If any of this can help your business, I would love to have a conversation with you! Please hire me for a call and let's discuss. Satisfaction guaranteed or your money back!