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Expertise

$1.67/min

I Will Give You Advice and Fix Your Computer and Hardware Concerns

New Arrival

Created 5 years ago in Technology / Cloud

TECHNICAL PROFICIENCIES
Microsoft Active Directory - TCP/IP networking - BMC Remedy incident tracking software - Cisco Polycom, Real Presence, WebEx, Proximity boardroom and video conferencing system - Microsoft Surface Pro tablets – RSA Token manager for secure Remote Access - Microsoft Office 2010 & 365, Outlook Configuration - writing and maintaining technical documents – Browsers: Internet Explorer, Chrome, Mozilla Firefox - VOIP Cisco desk phones - Mobile Operating Systems: Blackberry OS, Apple iOS, Android - Microsoft Windows 7 and 10 Operating Systems - Local Area Network (LAN) - Antivirus (Symantec, Norton, AVG, Kaspersky) - Citrix XenApp, Citrix Receiver, Amazon Workspaces, Dell Wyse thin-clients - Managing IT assets

Over 10 years of progressive experience in a client support function, including desk-side support for high profile clients
Over 10 years of experience providing over the phone technical support while recording issues into a ticketing system (BMC Remedy)
Over 10 years of experience supporting business applications such as Microsoft Office
Over 10 years of experience supporting standard I.T. hardware such as computers and multi-functional printers
Over 10 years of experience providing technical support in areas relating to the operation of various wireless/mobile communication devices e.g. tablets, smart phones, etc.

Ameen Khan

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I analyze, test, install, debug, modify, upgrade, operate, support and maintain hardware/software for all users across Canada in an Active Directory domain windows environment. In addition to that, I also support print servers and network attached printers, file servers and file shares, network attached storage devices, support remote users with their personal computing devices (HP, Lenovo, Dell, Acer, Asus), mobile devices (Blackberry, iOS, Android), troubleshoot Windows 7/8/10 OS, fix corrupted registry keys, support Internet Browsers (Chrome, Firefox, Internet Explorer, Safari), support Microsoft Office 365 Exchange email server, support users in a thin-client – Virtual Desktop Infrastructure environment, VOIP Cisco IP phones, interact with third party vendors when needed, perform asset tracking, and ensure all end user software and hardware issues are resolved promptly. I have a passion for technology and I enjoy solving problems. I coach and mentor staff on how to use enterprise applications in non-technical terms. I am easy to get along with, friendly, trustworthy, patient, caring and always looking to help in any way I can.

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