Service Deliver Manager @ IT Market Leading Companies. Entrepreneur. Project Management Advisor. Resilient People Trainer. Guitar Player
On my seven years experiencing Service Delivery Management I acquired the best practices and a solid methodology in order to achieve the desired goals and help others to achieve to.
Experience (LinkedIn: https://www.linkedin.com/in/alejandro-fioretti-756a59102/):
- Recommended practices for implementation and support.
- Mission Critical Operations Service Management.
- New Oracle Engineering Systems Implementation Service Management.
- Guidance for database and application roadmap planning.
- Alignment of technology requirements with business goals.
- Knowledge sharing based on recommended practices across the entire lifecycle of Oracle databases and applications.
- Process optimization, including training, support and change management.
- Deliver the service in accordance with documented ACS service delivery procedures.
- Establish and maintain a delivery governance model with the Customer.
- Identify ACS Business Development opportunities.
- Internal and External Resource Management.
- Contractual and financial control.
- Problem Management, Issue and Risk Management.
- Incident Management.
I'm a guitar lover who enjoy teaching new techniques and basics to have a good knowledge about this wonderful instrument.