Service Deliver Manager @ IT Market Leading Companies. Entrepreneur. Project Management Advisor. Resilient People Trainer. Guitar Player
On my seven years experiencing Service Delivery Management I acquired the best practices and a solid methodology in order to achieve the desired goals and help others to achieve to.
Experience (LinkedIn: https://www.linkedin.com/in/alejandro-fioretti-756a59102/):
- Recommended practices for implementation and support. - Mission Critical Operations Service Management. - New Oracle Engineering Systems Implementation Service Management. - Guidance for database and application roadmap planning. - Alignment of technology requirements with business goals. - Knowledge sharing based on recommended practices across the entire lifecycle of Oracle databases and applications. - Process optimization, including training, support and change management. - Deliver the service in accordance with documented ACS service delivery procedures. - Establish and maintain a delivery governance model with the Customer. - Identify ACS Business Development opportunities. - Internal and External Resource Management. - Contractual and financial control. - Problem Management, Issue and Risk Management. - Incident Management.
I'm a guitar lover who enjoy teaching new techniques and basics to have a good knowledge about this wonderful instrument.
