28 years of Financial Services Experience across multiple sectors. Expertise in Call Center Leadership, People Management, Project Management, Process Improvement and Technology Implementation. Mortgage Servicing/Performing.
Managing back office operations. Contact center functions, secure message center. Multi site management, offshore, outsource team integration.
Implementing call center technologies to reduce costs and provide scalability. Improve customer experience.
Simple techniques to follow to motivate superior performance from your team members. Both quality and productivity.
Build a business case for an imaging system. Manage project. Build workflow to take advantage of electronically enabled documents. Image conversions.