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Expertise
MenuTech Support Outsourcing and Monetization
Created 11 years ago in Business / Getting Started
I specialize in outsourcing and monetizing support projects. I have setup technical phone support in over 10 countries spanning 4 continents and have transformed the traditional cost center into a multiple-million dollar profit center. With direct contact to over two dozen contact centers I can ensure you get the best deal and can advise on process flows, business relationship and structure to attain the most from your tech support.
The support projects that I currently manage answered over 500,000 support phone calls in 2013 and attained a multi-million dollar net profit. I can advise on the best structure and call centers to use, and can transform your tech support into a key revenue stream for your company.
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Adam Riley
I work for the worlds largest anti-virus company and specialize in outsourcing and monetizing support projects. I have setup support centers in 4 continents spanning various languages and have transformed the traditional cost center into a multiple-million dollar profit center. With direct contact to over two dozen contact centers I can ensure you get the best deal and can advise you on process flows, business relationship and structure to attain the most from your tech support.
Reviews (9)
You simply don't meet that many people in the business like Adam. So professional, open, honest and easy to cooperate with. Adam is very dedicated to his job and always gives 100%. He always cared for people around him and especially for people in his team. He wanted to make sure people he manages are happy, satisfy and progressing their career. On another note, Adam is simply a nice guy, its always great to pop for a lunch and coffee and just talk. I would be pleased to work with him any time and in any company and can highly recommend him!
Source: LinkedIn Marcela Rimalova Mar 26, 2014Adam is a hardworking and goal-oriented Senior Global Services Manager. I can recommend him as a person with exceptional skills, creativity, and a deep understanding of the requirements and solutions for his industry. He is productive and efficient, and possesses the sort of precise and self-motivated approach that others should aspire to emulate. Thanks to his interpersonal skills he has great relations with both existing and potential clients, all the while maintaining a close connection with his co-workers.
Source: LinkedIn Kerry Adams Mar 26, 2014Adam is a first class operator who has managed the growth of a significant customer base by understanding the needs of those customers. He is extremely focused on developing partners who promote the values of delivering outstanding customer service. He is also a pleasure to do business with.
Source: LinkedIn Peter Wilcock Mar 26, 2014I worked closely with Adam on the creation, implementation and management of a dynamic program that brought tech support in the Spanish language to AVAST's customers for the first time. Adam's tireless drive propelled the project through to launch even when unplanned challenges required innovative solutions in a short period of time. His ability to be honest and forthright without being abrasive duly strengthened the partnership, and his keen business sense allowed for continuous improvement of the program and corresponding gains in value. Adam is simply a pleasure to work with, and I strongly recommend him.
Source: LinkedIn Jeff Russell Mar 26, 2014I have had the opportunity to observe Adam's professional skills as well as interpersonal style while working in avast. He is consistently pleasant, and takes on all assignments with enthusiasm and dedication.Adam is not only a loyal and innovative employee but also an inspiring person to work with. Regardless of deadlines or other pressure, Adam always delivers. His superior organizational skills make him the consummate multi-tasker.
Source: LinkedIn Faye Liu Mar 26, 2014reliable, hard working person. Easy to co-operate in one team. Bringing fresh ideas to the team.
True Englishman in all meanings.
I have worked closely with Adam for the past year and his understanding of customer support is remarkable. Adam is also focused on driving highest level of customer experience and managing business partners professionally, his interpersonal cababilities and indepth understanding of the business drivers make him an asset to Avast Software.
Source: LinkedIn Ravi Neb Mar 26, 2014I am pleased to recommend Adam Riley. His work results are delivered with very high quality. He is really reliable to any kind of task. Adam is collegial, hard working and team player. I have spent time together with Adam on different tasks during many years. We were trying to build up avast! antivirus and other related products.
Thank you for your cooperation and I wish to have more coworkers as you are, Adam.
It is my pleasure to recommend Adam as one of the best team players it has been my pleasure to work with.
Adam has a strong and natural work ethic which means he delivers above expectation and ahead of schedule, often under difficult circumstances.
Adam is the kind of guy you need around when your back is against the wall, and you need to rely on someone to deliver, even, or perhaps even especially outside of his core area, as well as his "day job".
Adam is one of the most reliable, honest and hard working people it has been a pleasure to have as a member of my team.
He is one of the few people I have worked with that I can honestly say I miss his input on a daily basis, miss his companionship and friendship, and it is truly a loss to me professionally and personally that he has had to return to UK from Prague.
If you are looking for a strong performer, who will enhance your team, I absolutely recommend you get in touch with Adam, regardless of your team needs: he will soon be contributing to your business, probably ahead of all others in your team.
Source: LinkedIn Justin Bellinger Mar 26, 2014the startups.com platform
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